Refund,Exchanges & cancellation

REFUNDS, EXCHANGES & CANCELLATION

All our products are handcrafted. Each piece is unique and created individually. Hence slight variations are intrinsic
to the craft processes and are not considered a defect. In fact, these variations add to the beauty and charm of a
handcrafted product. In spite of these variables, we follow strict quality control measures and stand by our products.

As a policy, we do not offer refunds or exchanges on products, which are delivered in perfect condition, and are as per
the order placed.

    Refunds or exchanges are provided only in the following conditions –

        ● The order is wrongly delivered (does not match the item in the order confirmation)
        ● Has been damaged in transit.
        ● Has a genuine defect. (Please note that minor colour and design variations are not considered a defect. Since the
          products are handmade there may be some variation from the photographs on our website. Even though we showcase high
          quality images, colour representation might differ on different screens and browsers.)

In spite of our best efforts, if you experience any of the above, please accept our sincerest apologies. We value you as
a customer and endeavor to keep your experience with us enjoyable at all times.

    Please write to us at hello@happythreads4u.com, from your registered email id within 48 hours of delivery of the product
and include the following in your correspondence –

        ● Order number
        ● Date of transaction
        ● Delivery address
        ● Photograph of the product - clearly showing the defect or damage.

We will get back to you within 2 working days of receiving your request. Given the nature of our products, each request
is handled on a case-to-case basis, and at our sole discretion.

If your case qualifies for a refund or a return. We request the following -

        ● Please maintain the original packaging of the items to be returned, including the HappyThreads4U tags.
        ● Please ensure that all the returned items are packed securely and safely to prevent any further loss or damage during
          transit.
    After the receipt of item(s), your request for returns/exchanges would be processed.

For refunds, banks normally take 7-10 business days to process a refund once it has been initiated from our end. In the
case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier
shipment.

   
In these cases, you will need to arrange for the product to be shipped to us.

   
    
    Cancellation Request

        ● As a policy we do not offer cancellations on confirmed orders. But in the event that you need your order cancelled due
          to unavoidable circumstances, please send us a request and we will do our best to help you.
        ● All requests should be made within 12 hours of placing the order, as most of our orders are shipped out in 24 hours. A
          cancellation fee of 2.5% is charged on the full value of the order, as the same is charged to us by our payment gateway
          partners.

    Disclaimer

        ● All policies are subject to change without prior notice. In case of any conflict, “Terms of Use” Policy will prevail.